Refund policy

 

30-Day Money Back Guarantee

What is our return policy?

You feel 100% satisfied within 30 days or you get a 100% refund.

No hassles. No bullsh*t. If you don't love the pants off EZ-A for any reason (first, we find that surprising, but we still like you), email us at hi@ez-a.com within 30 days of delivery and let us know you'd like a refund. You don't have to ship the bag back. Keep it, finish it, hand it to your roommate. All we ask is that you tell us what missed, because that's the only way the next version gets better.

Limit one (1) guarantee per product, per household. It does not apply to additional units or subsequent orders.

What about additional bags?

Every bag past your guarantee comes back to us. To get refunded, they need to be:

  • Unopened, with the seal intact
  • Postmarked within 30 days of delivery
  • Shipped at your expense

Once we receive them and check them in, we refund the product price. Original shipping charges are not refundable, and we don't cover return postage.

How do I send products back?

  1. Email hi@ez-a.com with your order number and what's coming back.
  2. We'll reply within one business day with a return authorization.
  3. Ship the bags to the address below, with your order number written inside the box.

Illicit Labs
30 East Broadway, Suite 203 #1027
Salt Lake City, UT 84111

Returns sent without authorization can't be processed, so email us first.

When do I get my money?

Approved refunds go back to your original payment method within 5 to 7 business days. Your bank sets the pace after that, and we have no say in it.

What about my subscription?

Skip, pause, or cancel anytime from your account before your next renewal processes. Once an order ships, it falls under the policy above.

What isn't covered?

  • Opened bags outside the one-per-household guarantee
  • Returns postmarked more than 30 days after delivery
  • Returns sent without authorization
  • Orders placed on TikTok Shop, which are handled by TikTok Shop support under their policy
  • Product bought at a retail store, which goes back to that retailer

If your order shows up damaged, wrong, or short, that's on us. Email a photo within 7 days of delivery and we'll replace it.

Still have questions?

hi@ez-a.com. Friendly humans that are eager to help.